Legal

Terms of Service

The agreement between your agency and Whizo AI when you use the platform.

Last updated October 2026

1. Acceptance of Terms

By accessing or using Whizo AI ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including agencies, team members, and clients.

2. Description of Service

Whizo AI is an AI-powered SaaS platform that helps agencies manage clients, content, leads, conversations, tasks and analytics. Features include client workspaces and a client portal, a content calendar that publishes approved posts to Facebook and Instagram, a CRM, a shared inbox, social and website visitor analytics, and Ask Whizo, an AI chat that answers questions and takes actions you approve. Some products, such as the phone system and AI agents, are switched on for an agency by Whizo.

3. Account Registration

Whizo sets up your agency's account after you request a trial, and your team members and client users join by invitation. You must provide accurate and complete information when you request a trial or accept an invitation. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at support@whizo.ai if you suspect unauthorized access.

4. Subscription and Billing

Whizo AI offers a 14-day free trial, requested through the trial form; no card is needed for the trial. Use of the Service after the trial is subject to the plan and fees agreed with Whizo or shown to you at sign-up, including how often you are billed, renewal and cancellation. Refunds are handled as described in our Refund Policy — contact billing@whizo.ai for billing inquiries.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Send spam, unsolicited messages, or engage in abusive behavior
  • Send texts, WhatsApp messages or emails, place calls, or record calls without the consent the law requires
  • Upload malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to other accounts or systems
  • Resell or sublicense the Service without written permission

6. Intellectual Property

All content, branding, and technology within Whizo AI is owned by Whizo AI or its licensors. You retain ownership of content you create using the platform. By using the Service, you grant us a limited license to process your content solely to provide the Service.

7. AI-Generated Content

AI-generated content is provided as-is. You are responsible for reviewing, editing, and approving any content before publishing. Whizo AI does not guarantee accuracy, completeness, or suitability of AI-generated output. Posts that are scheduled and approved for Facebook or Instagram are published automatically at their scheduled time; you are responsible for the content you approve.

8. Limitation of Liability

To the maximum extent permitted by law, Whizo AI shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid in the 3 months preceding the claim.

9. Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate accounts that violate these terms. Upon termination, your access to the Service and its data will cease in accordance with our data retention policy.

10. Changes to Terms

We may update these Terms from time to time. We will notify you via email or in-app notification before changes take effect. Continued use of the Service after changes constitutes acceptance of the updated terms.

11. Contact

For questions about these Terms, contact us at legal@whizo.ai or visit our support page.